SEATTLE — Costco has been quietly improving self‑checkout stations and expanding them across the country to help members check out faster. The company has been testing new technology to speed up the process, responding to member complaints about long lines.
Earlier this year, Costco started trying out new systems that let customers scan and pay using their phones and handheld devices. These features are part of a program called Scan and Pay that builds a digital shopping list and allows members to pay without waiting at traditional registers. Early results from pilot stores showed the changes helped move people through lines more quickly.
“Our operating philosophy has been simple. Keep costs down and pass the savings on to our members,” the chain explained on its website.
Costco’s CEO, Ron Vachris, said the company is focused on improving the member experience and modernizing checkout technology. Members have long said they want faster checkout lines, especially during busy times. Costco’s version of scan and pay incorporates ideas from similar systems used by competitors but is designed for the warehouse format.
The rollout means more Costco stores will offer these upgraded self‑checkout options in the months ahead.
This article was produced with assistance from AI tools and reviewed by Cleveland.com staff.
