- Dodo’s parent company has been hacked
- Vocus Group said 1,600 homes affected
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A major Australian phone and internet provider has been the target of a massive security breach in which hackers accessed customer’s emails addresses.
The parent company for Dodo and iPrimus, Vocus Group, confirmed it had detected ‘suspicious activity’ in its systems on Sunday.
A spokesperson said the hack had impacted 1600 home internet and mobile customers.
Hackers had specifically targeted the company’s businesses email and mobile services, they said in a statement.
The hackers had aggressively targeted SIM cards in their attack, the company said.
‘Our initial investigation has revealed unauthorised access to approximately 1,600 email accounts, leading to unauthorised SIM swaps on 34 Dodo Mobile accounts,’ a spokesperson said.
‘We have worked with impacted customers to reverse these SIM swaps and we continue to monitor this situation.
The cyber attack began Friday night when Vocus initially suspended its services in an attempt to resolve the problem.
Security teams worked throughout Saturday.
However, they were unable to solve the issue that day and email services were finally restored about 7am on Sunday.
All customers have now been advised to contact their service provider in order to change their passwords.
‘We continue to update our customers through our website and social media channels,’ the company said.
The telco said it would offer additional support to our customers its IDCare system.
‘We apologise for the inconvenience caused by the temporary suspension of email services while we prioritised security.’
Vocus is the fourth largest provider of the National Broadband Network.
It controls roughly 9.2 per cent of the market behind Telstra, TPG and Optus.
Dodo and iPrimus are estimated to have around 804,000 customers in Australia, according to an ACCC report conducted in June.
