Shopify outage disrupts global merchants on Cyber Monday
Outage hits dozens of countries as retailers scramble on one of the busiest online shopping days of the year
Retailers worldwide experienced disruption on Monday evening as Shopify experienced a network outage that began in the afternoon and, according to user reports, lasted at least 47 minutes.
The outage spanned multiple countries, including Portugal, Lebanon, Estonia, South Korea, Denmark, Germany, Ireland, France, Italy and Costa Rica, affecting merchants’ access to the admin dashboard and customer storefronts.
For many businesses, the timing could not have been worse. The outage occurred on Cyber Monday, the biggest online shopping day of the year, when stores typically depend on peak sales volume and seamless checkout processes. The disruption left some shop owners locked out of their admin panels, while customers reported that storefronts failed to load or timed out — prompting widespread concern and lost sales at a critical moment.
Shops relying on Shopify’s infrastructure were forced to pause promotions or delay order processing until services were restored. Analysts warn that even a short outage on Cyber Monday can translate into significant revenue losses for small and medium‑sized e‑commerce businesses worldwide.
Whether Shopify addresses the root cause swiftly — and how many merchants will recover lost orders — will likely influence how the platform is judged in this year’s busiest shopping window.
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